We list the best call center software, to make it simple and easy to setup and use a single platform to manage all incoming calls from customers. Call centers used to something only enterprise ...

An out-of-state phone call alerted Scott County first responders to a fire in rural Davenport today, according to a news ...

Jose Encarnacion, IT director for South Carolina’s Department of Social Services, took the stage at the AWS Summit in Washington, D.C. earlier this summer to explain how a change in call center ...

Lighthouse Works is proud to have helped develop the EquiVista app, which promises to make call center jobs more accessible ...

On Aug. 22, the Kansas City Chiefs and Creed Humphrey agreed to a four-year, $72 million contract extension that made the Oklahoma Sooners product the league's highest-paid center. Humphrey ...

There were 315 Public Safety Answering Points (PSAPs), or 911 call centers, that had to be notified of the outage. "AT&T sent timely initial notifications to 307 of the 315 potentially affected ...

Police hope a new station inside Independence Center will help make the busy area safer for everyone who wishes to visit.The ...

Emergency call centers in Pennsylvania are now allowing people to share live video with the dispatchers by using Prepared's technology. NBC News' Kate Snow talks to the CEO of the company about ...

Investopedia / Ryan Oakley A call loan rate is the short-term interest rate charged by banks on loans extended to broker-dealers. A call loan is a loan made by a bank to a broker-dealer to cover a ...

With T9 dialing, you can call someone just by typing their name into your iPhone. That means with iOS 18, you don't have to ...

Learn my seven-step foolproof process for setting up a VoIP call center as fast as possible without breaking the bank or ...

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for ...